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Convergent to Implement Regional Pre-Arrival Patient Contact Center for Health Management Associates, Inc.

Convergent to Implement Regional Pre-Arrival Patient Contact Center for Health Management Associates, Inc.

GAINESVILLE, Va.–(BUSINESS WIRE)–Convergent Revenue Cycle Management, Inc., leading provider of healthcare revenue cycle management and patient access solutions, announces today the implementation of their PatientQuest (patient access) program for national healthcare provider Health Management Associates, Inc. (Health Management). The program is designed to streamline the pre-arrival patient access process, enhance the overall patient experience and improve reimbursement rates by reducing third-party insurance denials and increasing point-of-service cash collections – all while lowering bad debt. Powered by Convergent’s consumer-focused patient contact center technology, The PatientQuest program for Health Management includes direct communication and customer service with patients regarding scheduling, pre-registration, benefits verification, co-payment collections, self-pay deposits, patient financial clearance and estimated patient responsibility, medical billing education, insurance verification and referral of patients to financial counselors.

“Health Management Associates is dedicated to enabling America’s best local health care”

“Health Management Associates is a well known revenue cycle innovator in healthcare,” says Derek Pickell, CEO of Convergent’s healthcare division. “We are thrilled to be able to further enhance our existing partnership with them through our PatientQuest program. Our healthcare regulatory expertise and legal resources enabled us to partner with Health Management to process their corporate-wide day one worker’s compensation business and now our consumer-focused patient contact center technology will help ensure this new partnership is a major success. We expect to increase their revenue cycle performance and enhance overall patient satisfaction. Not only will Health Management experience more payments at point-of-service, expedited patient registration and a reduction in missed appointments, but insurance denials and bad debt will decrease with an improved level of patient satisfaction.”

“Health Management Associates is dedicated to enabling America’s best local health care,” adds Pickell. “Continuing with their Getting2Great initiative by providing outstanding experiences for patients, families, physicians and associates, we are committed to assisting them in achieving the goal to provide the highest level of patient-centered care to meet local health care needs. In fact, Health Management has been reviewing patient contact center solutions for over a year now, and was impressed by what Convergent has done with transitioning its proven consumer contact center experience in utility, telecommunications, and commercial industries into a leading patient contact center solution.”

Convergent is one of America’s largest business process outsourcing, revenue cycle and receivables management companies, with thirteen operating centers across four time zones and over 2,000 employees. The healthcare division helps providers improve financial operating performance and increase patient and physician satisfaction with their revenue cycle management solutions through consumer-focused patient contact center technology, healthcare regulatory expertise, a unique attorney-driven approach, and next-generation analytics.

For more information, visit or contact the media relations department at 540-336-3981.

About Convergent Revenue Cycle Management, Inc.

Convergent Revenue Cycle Management is recognized as the premier niche revenue cycle management company in healthcare, providing innovative solutions across the revenue cycle spectrum including patient access solutions, early out self-pay collections, attorney-powered third party reimbursement and bad debt recovery (through Convergent Healthcare Recoveries, Inc.). Our regulatory expertise and consumer focused patient contact center technology optimize revenue cycle performance and improve healthcare provider relationships with patients and physicians. The healthcare division has operation centers in Virginia, Texas, New York, Florida, and Illinois.

See Also

About Convergent Resources, Inc. (CRI)

Headquartered in Atlanta, CRI is one of America’s largest revenue cycle, receivables and customer care management companies with thirteen operating centers across four time zones. The company provides healthcare revenue cycle management, consumer contact outsourcing services and commercial receivables management to a variety of healthcare providers, utilities, telecom companies, financial institutions and others.


Convergent Revenue Cycle Management, Inc.
Matthew Swain, 540-336-3981

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